Engineer Technical Sales (AM) Customer Service (AM)

Principal Activities

• Handling of RFQs for Replacement Pumps and or Spares for domestic and global customers, including intercompany.
• Enter requests in CRM, check reference pre-delivery.
• Check customer quotation request from technical and commercial standpoint, as well as for testing and trade compliance requirements.
• Initiate and follow-up trade compliance process, obtaining from customer all relevant documentation according to company guidelines.
• Prepare offers according to pre-delivery. For obsolete or modified products, or in case of different customer requirements, make new selection and select the correct replacement pump. If necessary, consult and clarify with AE to ensure correct selection of pump unit (for example, in case of motor selection). For deviating technical characteristics (when no 1: 1 replacement is possible) clarify the deviation with the customer.
• Clarify potential delivery times with Operations (Order Management Cell / Planning)
• Consult with Engineering / ETO for technical clarifications.
• Send offer to customers, clarify open points and possible customer queries, create revisions when necessary.
• Follow-up offers in cooperation with distributor and or field service.
• Order Transfer / Technical Handover to Customer Service with all required documents
• Clarification of technical and commercial issues with internal team.
• Process spare part and pump orders through all stages, including order booking, inter departmental coordination.
• Enter spare part and pump orders received via CRM into SAP with accurate technical and commercial details, in line with trade compliance and due-diligence requirements.
• Create sales orders in ERP with complete and correct information, including pump history, end-user details, industry segment etc.
• Coordinate with plant and order management teams to track order status, production progress, and delivery timelines, and communicate updates to customers.
• Act as the primary point of coordination between internal stakeholders and customers for order-related matters.
• Address and resolve technical and commercial clarifications related to orders.
• Monitor and follow up on orders at various stages of execution.
• Coordinate warranty-related checks wherever applicable.
• Work closely with the Shipping team and manage IHM and other shipping documentation.
• Ensure accurate selection and completion of delivery packages as per order requirements.
• Use cloud-based tools and systems for order submission, documentation, and tracking.

Education, Experience & Skills:

• Education as Diploma / BE in Mechanical,
• 2 to 3 years professional experience as Quotation Specialist / Aftermarket Engineer of industrial goods
• Ability to read, write, analyse and interpret business and technical documents in English.
• Proficient in MS Office
• Knowledge ERP and CRM related software
• Team player and self-motivated
• Good Communication skill
• Stakeholders Management