Customer Relations Executive

City Greens is Indias most awarded agriculture technology startup specializing in Aeroponics, Hydroponics, and Farm Automation for Controlled Environment Agriculture (CEA) Farming. We are committed to transforming the farming landscape globally with innovative technology and sustainable practices.

The Customer Relations Executive Intern will assist in managing warehouse operations, handling incoming customer calls and queries, and engaging with walk-in customers at the office. This internship provides a valuable opportunity to gain hands-on experience in a dynamic agri-tech company, with the potential for a full-time role upon successful completion.

Key Responsibilities

• Warehouse Management:
• Oversee daily operations in the warehouse to ensure efficient workflow.
• Monitor inventory levels and assist in inventory management.
• Coordinate the receipt, storage, and dispatch of goods.
• Ensure the warehouse is organized and maintained in a neat and orderly manner.
• Customer Interaction:
• Handle incoming customer calls and respond to queries promptly and professionally.
• Provide information about products, services, and order status.
• Resolve customer complaints and issues effectively.
• Engage with walk-in customers at the office, understand their needs, and provide assistance.
• Administrative Support:
• Maintain accurate records of customer interactions and transactions.
• Assist in processing orders and returns.
• Collaborate with other departments to ensure customer satisfaction and operational efficiency.
• Provide feedback and suggestions for improving customer service processes.

Requirements:

• Previous experience in customer service, warehouse management, or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and software for managing inventory and customer information.
• Customer-focused with a positive attitude and problem-solving skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; additional qualifications in logistics, business administration, or a related field is a plus.

• Hands-on experience in a fast-paced work environment.
• Opportunity to work with a passionate and innovative team.
• Potential for a full-time role upon successful completion of the internship.
• Training and resources to help you succeed in your role.

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