Associate- Finance Operations (Collections) - Contract

About the Role :

We are looking for a Collections Analyst to own collections and receivables follow-up across our 1,300+ customers, while supporting dashboard operations and accounts payable within our Fin-Ops team.

You will work closely with Finance, Sales, Sales Operations, Product, and Engineering to ensure invoices are collected on time and billing is accurate. The role needs strong attention to detail, comfort with large datasets, and the tact to follow up with customers while keeping relationships intact. This is a hands-on, high-ownership role for someone who enjoys working with numbers, systems, and cross-functional stakeholders.

What will you do :

• Collections & Receivables: Follow up on outstanding invoices through reminders, calls, and escalations; maintain AR ageing reports and prioritise overdue accounts; track promises-to-pay, disputes, and short payments; coordinate with Sales and Customer Success to resolve blockers; apply cash and reconcile receipts against open invoices; calculate and collect MAU, email, and WhatsApp usage overages; and share collection updates and bad-debt inputs at month-end.
• Dashboard & Account Support: Create trial accounts, provision plans and add-ons, close SFDC cases within the 24-hour SLA, test billing modules for new launches, and review closed-won contracts to validate billing terms and IACV.
• Accounts Payable Support: Process vendor invoices by verifying against POs, coding, and posting; prepare payment runs; manage vendor reconciliations; ensure compliance with approval workflows, tax requirements, and payment terms; and assist with accruals and AP ageing reviews.
• Reporting & MIS: Publish collections MIS covering AR ageing, DSO, collection efficiency, and overdue trends; prepare monthly C4S, data-usage, and self-serve reports.
• Stakeholder Management: Resolve dashboard and billing-related issues in coordination with Product and Engineering; support Sales and Sales Ops with overage and invoice queries; and maintain effective, customer-first communication with customers and internal stakeholders.

What are we looking for

• Graduate in Commerce, Finance, Accounting, or a related field.
• 0–1 years in collections, AR/AP, billing, or order-to-cash; SaaS experience preferred.
• Open to working in shifts
• Advanced Excel/Google Sheets (lookups, pivots, large data, reconciliation).
• Working knowledge of AR/AP, ageing analysis, and cash application.
• Ability to extract billing and payment terms from contracts and order forms.
• Strong numerical accuracy and process discipline in deadline-driven work.
• Clear communication, with the tact to follow up with customers and senior stakeholders.
• Strong ownership and attention to detail.

Contract Terms

• Fixed-term employment contract for 6 months from the date of joining.
• Shift-based working will be required.
• Extension or conversion to a permanent role may be considered based on individual performance and business requirements.

Why join us

• Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
• You are passionate about technology and its impact on the high-growth mobile technology space
• Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
• Flourish in an Environment that Nurtures Growth and Curiosity

Learn More

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About CleverTap

CleverTap is the worlds leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAItrade mark Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.

Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDBtrade mark, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.

Recognized as a Leader in the 2026 Gartnerregistered Magic Quadranttrade mark for Personalization Engines and a Strong Performer in The Forrester Wavetrade mark, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levis, Decathlon, Dominos, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.

• Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 550+ employees across offices in the US, the Middle East, Asia, and LATAM.
• For more information, visit https://clevertap.com/ or follow us on Linkedin and X.
• Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.