Digital Transformation Expert

About the Role:

As a Digital Transformation Expert based in Al Ain, you will lead the design and execution of innovative digital initiatives, optimize IT infrastructure and enterprise network architecture, implement secure contact center solutions, and drive organizational change through strategic technology adoption.

Responsibilities:

• Develop and implement comprehensive digital transformation strategies aligned with business objectives
• Design, deploy, and optimize enterprise network architectures and IT infrastructure
• Configure and manage network security solutions, including firewalls, VPNs, and intrusion detection systems
• Oversee the implementation and integration of contact center technologies to enhance customer experience
• Collaborate with stakeholders to assess current processes, identify digitalization opportunities, and prioritize projects
• Manage vendor relationships, negotiate contracts, and ensure service level compliance
• Provide technical leadership and mentorship to cross-functional teams
• Monitor project progress, ensure timely delivery, and report performance metrics to senior management