Posted: 11 months ago
1-3 years
United Arab Emirates - United Arab Emirates
Operations Maintenance & Support
work from office
Full Time
Posted: 11 months ago
Let Jobaaj One apply for you
An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
- 1. Handle second-level support tickets escalated from L1 support.
- 2. Diagnose and resolve software related issues.
- 3. Monitor system performance and ensure optimal uptime.
- 4. Provide support for enterprise applications, operating systems, and business tools.
- 5. Collaborate with infrastructure and development teams for deep-dive troubleshooting.
- 6. Document incidents, solutions, and processes in the internal knowledge base.
- 7. Perform root cause analysis for recurring issues and suggest long-term solutions.
- 8. Follow up with users to ensure full resolution of issues and high user satisfaction.
- 9. Ensure SLA and KPI compliance for issue resolution and ticket handling.
- 10. Participate in on-call rotation or extended support hours as required.
Skills
Support EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Similar Jobs
View all
Loading...
Get jobs like this by email
New Operations Maintenance & Support roles in United Arab Emirates - United Arab Emirates.
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
One email a day. Unsubscribe any time.
