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Job Description
1. Handle second-level support tickets escalated from L1 support.
2. Diagnose and resolve software related issues.
3. Monitor system performance and ensure optimal uptime.
5. Collaborate with infrastructure and development teams for deep-dive troubleshooting.
6. Document incidents, solutions, and processes in the internal knowledge base.
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8. Follow up with users to ensure full resolution of issues and high user satisfaction.
9. Ensure SLA and KPI compliance for issue resolution and ticket handling.
10. Participate in on-call rotation or extended support hours as required.
Skills
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Important dates & deadlines?
Application Deadline
23 Dec 25, 03:31 PM IST
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