IT Support Specialist

Department Icon IT / Software Development & Related
Posted: 7 hours ago
6-9 years
Abu Dhabi - United Arab Emirates
IT / Software Development & Related
work from office
Full Time
Closes 11 Jan 2027

Posted: 7 hours ago
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Job Description
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Job Description

Requirements

ESSENTIAL REQUIREMENTS:

  • Experience in service desk, desktop, field or application support aligned with Level 2 end-user and desktop support.
  • Working knowledge of Windows 11, Microsoft 365, Entra ID/Active Directory, Intune and enterprise ticketing tools.
  • Strong troubleshooting, customer service, prioritisation and written communication skills.
  • Ability to follow service-management, access-control and escalation procedures while protecting confidential information.
  • Professional fluency in English; Arabic desirable.
PREFERRED / ADDITIONAL QUALIFICATIONS
  • ITIL Foundation, CompTIA A+, Microsoft or other relevant certifications.
  • Experience with mobile-device management, meeting-room / AV systems, asset management or remote-support tools.

Skills

Itil

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About Company

Since the provided link leads to a job posting by Expertise Recruitment on behalf of a client, and doesn't directly provide information about that client, I will extract general information about Expertise Recruitment itself from available sources to populate the JSON, assuming 'Client of Expertise Recruitment' implies the user wants information about Expertise Recruitment in this scenario.

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