Information Technology Administrator

About Us

Cloudwick is an AWS certified data lake and advanced analytics partner, established in 2010 and headquartered in California. We are at the forefront of data-driven transformation, specializing in empowering organizations to harness their datas potential for profound insights. Our in-house creation, Amorphic Data Cloud, drives our commitment to innovation. Visit our website to explore how we are revolutionizing the world of data.

Amorphic Data Cloud

Amorphic Data Cloud is a self-service data platform that simplifies data analytics by integrating with over 70+ AWS services. It offers a unified interface that empowers users to make data-driven decisions easily. With a built-in data catalogue, robust governance, security measures, and advanced ML and AI capabilities, it enables clients to manage and harness their data for advanced analytics.

About the Role

We are seeking a skilled IT Support Specialist to join our team, responsible for managing our suite of hardware devices and software subscriptions. This role is pivotal in ensuring the seamless operation of our technology resources, focusing primarily on Apple products and G Suite management.

Key Responsibilities

• Email and Collaboration Tools Management: Administer and troubleshoot Gmail accounts, ensuring efficient and secure communications within the company.
• Device Management: Oversee the lifecycle of all hardware, including MacBooks, using MDM solutions like Kandji to ensure devices are properly configured, secured, and updated.
• User Account Management: Handle onboarding and offboarding processes, ensuring that accounts are activated and deactivated in a timely and secure manner.
• Software Subscriptions: Manage licenses and subscriptions for software applications, ensuring that all tools are available and compliant with our usage policies.
• Hardware Tracking and Maintenance: Maintain a comprehensive inventory of all IT assets, including MacBooks, monitors, and peripherals. Track device allocation and movement across employees, and manage system repairs as needed.
• OS Management: Perform clean installations and reinstalls of operating systems when devices are transferred between users to ensure data security and optimal performance.
• Support and Troubleshooting: Assist users with unlocking devices and email accounts, and provide general technical support and troubleshooting as needed.

Requirements

• Proven experience in IT support or a similar role with a focus on device management and email administration.
• Strong familiarity with Mac OS environments and Mobile Device Management (MDM) tools, particularly Kandji.
• Excellent problem-solving skills and the ability to provide hands-on support for IT issues.
• Strong organizational skills with the ability to manage multiple tasks and maintain detailed records.
• Excellent communication and interpersonal skills.