CMA CGM - Senior Business Analyst - ECM

Job description:

Role & responsibilities:

• Provide technico-functional support for ECM applications, resolving user requests, incidents, and functional issues.
• Manage and support OpenText xECM / Content Server and other ECM applications within the portfolio.
• Analyze business requirements and recommend configuration, parametrization, and process improvements.
• Monitor application health, performance, security, user access, certificates, and other operational activities.
• Manage and execute document migration activities, including planning, validation, testing, and coordination.
• Prepare and maintain AMS KPIs, reports, and dashboards to track application performance and support effectiveness.
• Define, improve, and maintain AMS processes, SOPs, and technical/functional documentation.
• Coordinate IDP (Intelligent Document Processing) activities with business users, technical teams, vendors, and offshore partners.
• Manage roles, authorizations, user access, and security-related activities across ECM applications.
• Identify opportunities to improve application quality, performance, stability, and user experience.
• Coordinate with internal stakeholders and external AMS partners for issue resolution, enhancements, and project activities.
• Support new business requirements and ensure successful implementation across the ECM application landscape.

Preferred candidate profile:

• 8+ years of experience in ECM / Business Analysis / AMS.
• Strong hands-on experience with OpenText xECM / Content Server.
• Experience in document migration, application support, and monitoring.
• Good understanding of IDP, user access, security, and AMS processes.
• Strong analytical, problem-solving, and stakeholder management skills.