Assistant Manager - Customer Relations

Key Responsibilities:

• Act as a primary point of contact for customers, ensuring prompt and professional communication.
  
• Coordinate with internal teams for order processing, contract management, and customer service.
  
• Handle customer contracts, renewals, and documentation in coordination with relevant departments.
  
• Manage escalations efficiently and ensure customer satisfaction through timely resolution.
  
• Support the sales team in preparing presentations, reports, and MIS using Excel and PowerPoint.
  
• Track and monitor sales performance, pipeline updates, and customer feedback.
  
• Coordinate and schedule customer meetings, reviews, and follow-ups.
  
• Travel to client locations (within or outside the city) for relationship management and business reviews, as required.
  

Qualifications & Experience:

• Graduate / Post-Graduate in any discipline.
  
• Minimum 2 years of experience in customer service, sales coordination, or client relationship management (preferably in B2B).
  
• Prior experience in direct customer interaction or account management is mandatory.
  
• Excellent verbal and written communication skills in English; proficiency in Gujarati preferred.
  
• Strong organizational and multitasking abilities.
  
• Proficient in MS Office Suite (Excel, PowerPoint, Word).
  

Preferred Skills:

• Strong problem-solving and escalation management abilities.
  
• Customer-centric approach with high attention to detail.
  
• Ability to work independently and collaboratively in a fast-paced environment.
  
• Flexible and willing to travel when required.