ATM Service Engineer

Role & responsibilities

• Build working relationships with customers and develop informal communication channels with customer accounts at the local level. Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
• Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
• Represents CMS in a manner that reflects positively on the image and reputation of the company.
• Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor Maintenance: performs periodic preventive maintenance on assigned products.
• Diagnose problems, fix the issue with the minor repairs, and replace components (at the module level).
• Follows the security procedures while working inside the ATM lobby or within financial institutions or within bank premises.
• Responsible for all CMS assets that will be used in the delivery of customer services (Pendrive, tools, software, documentation), or as assigned by management.
• Ownership of the company assets and spares.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting on real time basis.
• Responsible for real my information in the mobility application.
• Responsible for the documentationon creation and submission in a monthly basis.

Preferred candidate profile

• Bike must be available.
• Android mobile should be available
• Candidate should be physical fit and capable to drive average 100km on daily basis.