Back Office Executive

Job Title: ATM Support Staff (Zonal/Regional Office)

Location: Punjab & Sind Bank Zonal/Regional Offices

Qualification: Graduate in any discipline

Experience: Minimum 2 years of relevant experience in ATM Operations/Banking Support

Mandatory: Police Verification before deployment

Key Responsibilities

• Monitor ATM uptime/downtime and submit daily status reports to Zonal/Head Office.
• Coordinate with branches, FLM engineers, vendors, CRA, and service providers for issue resolution.
• Follow up on cash-out, cash jam, power, UPS, network, and ATM-related complaints.
• Ensure timely attendance of FLM engineers and track service delivery.
• Monitor cash reconciliation for outsourced ATMs and coordinate discrepancy resolution.
• Prepare MIS, SLA, downtime, reconciliation, and management reports.
• Submit monthly invoices and supporting operational reports.
• Act as a local help desk and provide remote support to branches.
• Follow up on ATM installations, pending issues, and escalations.
• Arrange substitute staff during leave/absence and ensure uninterrupted support.

Working Hours

• 10:00 AM to 6:00 PM
• Daily reporting to Zonal/Head Office.
• Late attendance beyond 10:30 AM may attract penalties as per contract terms.

Required Skills

• ATM Operations & Managed Services
• Vendor Coordination and Escalation Management
• Cash Reconciliation
• MIS Reporting and MS Excel
• Communication and Problem-Solving Skills

Preferred Candidates: Experience in ATM Managed Services, Banking Operations, FLM Coordination, Cash Management, or Technical Support.