CNH Industrial - Relationship Manager - Collection

About the job

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

As a Collection Relation Manager, you will play a pivotal role in ensuring the efficient management of our portfolio through effective collection strategies. Your responsibilities will include overseeing current demand performance, bucket (BKT) management, repossessions, and overall portfolio management.

• Key Responsibilities
• :
• Key Responsibilities:
• Current Demand Performance:

• Monitor and analyze current demand performance metrics to identify trends and areas for improvement.
• Implement strategies to optimize collection efficiency and reduce delinquency rates.
• Collaborate with internal teams to address customer issues and streamline collection processes.

Bucket (BKT) Management:

• Develop and maintain strategies for effective bucket management, including early-stage delinquencies, late-stage delinquencies, and write-offs.
• Implement proactive measures to prevent accounts from moving into higher-risk buckets.
• Coordinate with collection agents to ensure timely follow-up and resolution of accounts in each bucket.

Repossessions:

• Manage the repossession process in compliance with regulatory requirements and company policies.
• Liaise with legal and recovery teams to execute repossession activities efficiently and ethically.
• Minimize losses by maximizing asset recovery and minimizing associated costs.

Overall Portfolio Management:

• Conduct regular portfolio reviews to assess the health of the portfolio and identify areas of concern.
• Develop and execute strategies to mitigate portfolio risks and improve overall performance.
• Collaborate with risk management teams to implement preventive measures and address emerging risks.

Qualifications:

• Bachelor's degree in business administration, Finance, or related field.
• Minimum of 5-7 years of proven experience in collections management, preferably in the financial services industry.
• Strong understanding of collection strategies, regulatory requirements, and industry best practices.
• Excellent analytical skills with the ability to interpret data and identify actionable insights.
• Effective communication and negotiation skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in relevant software and tools for portfolio management and analysis.

• Experience Required
• - 5-8 years or Experience in collection.
• Preferred Qualifications
• - Bachelor's degree in business administration, Finance, or related field. MBA preferred.
• What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, We Understand That The Best Solutions Come From The Diverse Experiences And Skills Of Our People. Here, You Will Be Empowered To Grow Your Career, To Follow Your Passion, And Help Build a Better Future. To Support Our Employees, We Offer Regional Comprehensive Benefits, Including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off