Retail Operation Manager- Financial Services

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, youre in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation cant happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

Need a operation manager who can centrally drive following:

• Creating, ensuring adherence, and constantly revising Operation processes and Strategy
• Rolling out and driving adherence to the process and strategy with team members.
• Collaborating and interacting with other departments such as sales , credit ,finance and collections etc.
• Publishing management information, Presentations, dashboards, trend charts in Excel and other company data visualization tools
• Owning and managing adherence to processes and procedures for operations as per the company policies
• Managing operations through agency and on roll employees
• Managing customer care department

Responsible for:

• Ensuring adherence to processes and policies as per company and regulatory guidelines.
• Implementation of operations strategy with teams and tracking compliance
• Reporting and analysis of the portfolio data with segmentation and stratification
• Consolidated presentations for senior management
• Managing operation agency and on roll employees, coordinating with Field teams including its Service levels
• Responsible for processes at Head office related to Audit and compliance activities.
• Handling customer care. Resolving external and internal customer queries within time lines defined
• Managing Operations projects , user acceptance testing , vendor management
• Payment application (Incoming and outgoing)

• Ease of working with, understanding, and remembering operations metrics and numbers
• Expertise in Data reporting, stratification, segmentation, and Analysis
• Expertise in creating trend charts, data visualization to display the required data
• Experience in creating operations strategy preferably in NBFC industry
• Exposure to Captive finance
• Excellent communication skills in terms of working with senior management and managing communications with Field teams
• Understanding of overall NBFC business and its functions
• Understanding of customer care roles and responsibilities

Education-

Minimum qualification: Graduate

Professional Qualification-

MBA(preferred )

Experience

Require 10+ years of overall experience in handling retail operations

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off