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Job Description
Location: Gurugram, Sector 20
Process Details
Domestic Travel & Hotel Process Handling booking confirmations, modifications, cancellations & customer complaints across a large hotel and airline network.
Job Responsibilities
- Handle inbound/outbound calls for hotel bookings
- Manage booking confirmations, changes & cancellations
- Resolve customer complaints & service issues
- Coordinate with hotel partners for booking discrepancies
- Manage emails & backend documentation
- Handle escalations (for Sr. CSE role)
- Ensure SLA & customer satisfaction
Shift & Working Days
- Rotational Shift (8:00 AM 10:00 PM coverage)
- 6 Days Working and 1 day rotational off
Salary
Up to 2.5 LPA (Based on experience)
Eligibility
- Graduate preferred
- 0–3 years in Domestic BPO / Customer Support
- Travel / Hotel process experience preferred
- Freshers with strong communication can apply
Skills Required
- Good English & Hindi communication (70/30 mix)
- Strong customer handling & objection management
- Basic computer & email skills
- Comfortable with rotational shifts
Skills
Customer SupportAirline ProcessTravel ProcessFresher HiringDomestic ProcessBlended ProcessHospitalityBpo Customer ServiceCustomer SupportCustomer SatisfactionProcess HandlingCustomer HandlingBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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