Walk-in Drive | Team Leader - Domestic Travel BPO | Gurugram

WALK-IN DRIVE | TEAM LEADER DOMESTIC TRAVEL PROCESS | GURUGRAM | IMMEDIATE JOINING

Lead from the Front. Build a Process from Scratch. Grow Faster.

• We are hiring an experienced Team Leader for a newly launched Domestic Travel Pilot Process in Gurugram.
• If you are currently handling a team in a Travel / Hotel / Airline / Domestic BPO setup and looking for better exposure, stability, and growth — this is your opportunity.
• Location:
• Udyog Vihar Phase 3, Gurugram
• Walk-in Dates:
• 25th & 26th February
• Time: 12:00 PM – 4:00 PM
• Same Day Interview | Same Day Offer Letter
• Immediate Joiners Preferred
• Compensation:
• 25,000 – 35,000 CTC per month
• (Best hike on current CTC based on experience & interview performance)
• Role Overview:
• As a Team Leader, you will be responsible for managing end-to-end team performance in a Domestic Travel (Voice) process, ensuring service excellence and KPI delivery.
• Key Responsibilities:

• Manage a team of 12–20 Customer Service Executives
  • Drive SL%, CSAT, AHT & Shrinkage control
  • Monitor daily productivity & adherence
  • Handle customer escalations & critical cases
  • Conduct daily huddles & performance reviews
  • Coach bottom performers & create action plans
  • Ensure SLA & Quality compliance
  • Coordinate with QA & Training teams for performance improvement
  • Prepare daily/weekly MIS reports
  • Maintain discipline & floor governance

• KPI Ownership:
• Service Level (SL%)
• CSAT
• AHT
• Shrinkage
• Attrition Control
• Escalation TAT
• Eligibility Criteria:

• Minimum 1 year experience as Team Leader in BPO
  • Travel / Hotel / Airline / Post-booking support experience preferred
  • Strong knowledge of cancellations, refunds & modifications process
  • Strong communication (English & Hindi mandatory)
  • Good analytical & people management skills
  • Immediate or short notice joiners preferred

• Why Join This Pilot Process?
• Newly launched high-visibility process
• Faster career progression
• Opportunity to define SOPs & performance benchmarks
• Direct impact on operations
• Stable Domestic Voice Process
• Leadership exposure from Day 1
• Walk-in Address:
• Ground Floor, Plot No. 484-485, Cyber Green 2
• Udyog Vihar Phase 3, Sector 20, Gurugram, Haryana
• Nearest Metro: Moulsari Avenue
• For slot confirmation: WhatsApp – 8420595139
• Carry updated CV (Hard Copy)
• If you are already handling team responsibilities but not getting the growth or salary you deserve — walk in and secure your next level.
• Limited leadership positions available.