Posted: 1 day ago
Posted: 1 day ago
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Job Description
Job Summary:
Insurance Operations Associate will be responsible for managing end-to-end insurance back-office and data processing operations for P&C insurance. The role involves ensuring adherence to client-specific insurance processes, meeting productivity and quality benchmarks, and maintaining strong client relationships. The ideal candidate should have hands-on experience in insurance operations within a BPO/KPO environment, strong leadership skills, and a deep understanding of insurance workflows.
Key Responsibilities:
- Operational Excellence:
- Perform insurance-related back-office tasks such as policy issuance, endorsements, renewals, cancellations, and claims support.
- Accurately process insurance data in client systems while meeting quality and TAT requirements.
- Follow defined SOPs, SLAs, and client-specific insurance guidelines.
- Validate and update policyholder information and insurance documents..
- Quality and Productivity:
- Meet assigned productivity, accuracy, and turnaround time targets.
- Adhere to quality standards and participate in internal quality audits.
- Rework assigned cases promptly and implement feedback shared by the Team Leader or QA team.
- Compliance and Documentation:
- Ensure compliance with company policies, data privacy standards, and client requirements.
- Maintain confidentiality of client and policyholder information.
- Keep accurate records related to work completed, productivity, and effort tracking.
- Team Collaboration
- Actively participate in team huddles, training sessions, and knowledge-sharing activities.
- Follow attendance, break schedules, and shift adherence guidelines.
- Support team goals by being flexible during high-volume periods..
Skills
EthicsCommunication SkillsCQAComplianceLeadershipIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Leveraging the power of digital with smart and robust applications. Our innovative and customized digital transformation strategies make business processes relevant, competitive and agile.
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