Cogniter - Specialist - Client Relationship & IT Support

Position Overview:
Cogniter Technologies is looking for a proactive and client-focused Client Relationship & IT Support Specialist to serve as the bridge between technology and customer experience.
In this hybrid role, you will be the primary point of contact for clients-delivering responsive IT support while building long-term, trust-based relationships.
The ideal candidate will combine strong technical expertise with excellent communication and problem-solving skills to ensure client success and satisfaction.
Key Responsibilities:
Client Relationship Management:
- Build and maintain strong, long-term client relationships to ensure satisfaction and loyalty.
- Understand client business needs and recommend customized IT solutions.
- Proactively identify and address potential IT risks, including security and system vulnerabilities.
IT Support & Troubleshooting:
- Act as the first point of contact for client IT support requests.
- Provide timely solutions via phone, email, or remote assistance to minimize downtime.

- Coordinate with internal IT teams and external vendors on escalated issues.
Account & Service Management:
- Manage client IT portfolios including software renewals, hardware upgrades, and cloud services.
- Track system performance and recommend improvements or migration strategies.
- Maintain accurate service tickets and client records in CRM tools.
IT Product Knowledge & Strategy:
- Stay current on IT, cloud, and cybersecurity solutions offered by the company.
- Provide strategic recommendations aligned with client goals and emerging technologies.
- Advise clients on cybersecurity, automation, and infrastructure optimization.
Cross-Functional Collaboration:
- Work closely with sales, marketing, and technical teams to align IT solutions with client objectives.
- Share client insights and feedback to drive continuous product and service improvement.
Required Skills & Qualifications:
- 1-3 years of experience in IT support, client success, or customer-facing technical roles.
- Strong understanding of IT infrastructure, cloud technologies, and cybersecurity.
- Excellent verbal and written communication and interpersonal skills.
- Proficiency in troubleshooting technical issues and managing multiple client accounts.
- Experience with CRM and IT service management tools.
- Strong organizational, multitasking, and problem-solving abilities.
Why Join Us?
Be part of a client-first, innovation-driven team redefining IT support excellence.
Work on impactful projects that create measurable business outcomes.
Collaborate with experienced professionals in a growth-oriented culture.
Clear career progression path toward Client Success or Account Management leadership roles.