Key Account Manager

The CoinDCX Journey: Building Tomorrow, today

At CoinDCX, we believe CHANGE STARTS TOGETHER. You are the driving force that will help us make Web3 accessible to all.

In the last six years, we have skyrocketed from being Indias first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.

While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGHwith us!

Inside CoinDCXs Business and Strategic Alliances Team

Our Business and Strategic Alliances team drives innovation by forging key partnerships that enhance our offerings and market reach. We thrive on collaboration and strategic thinking to create value for CoinDCX and our partners. If youre a visionary with a knack for building meaningful alliances, join us in driving the strategic direction of digital finance.

You need to be a HODLer of these

• Minimum 1-4 years experience in Relationship Management for Investment related products like Mutual Funds /Life Insurance /General Insurance/ PMS/Fixed Income Products. Cryptocurrency knowledge is a plus.
• Bachelors degree in Finance, Economics, Business Administration, or a related field. Masters degree preferred.
• Experience in team management or experience as an individual contributor in terms of setting up new processes.
• Strong understanding of financial markets, investment strategies, and risk management principles.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in data analysis and CRM software.
• Project management skills.
• Self-driven and highly ambitious.
• Results-oriented & the ability to handle pressure.
• Understanding of KYC requirements & Anti-money Laundering policies is critical.
• Knowledge of financial markets, products & competitor offerings to assist in meaningful dialogue with clients.

You will be mining through these tasks

• Client Engagement: Develop and nurture relationships with VIP customers. actively involved in cryptocurrency trading or investment. Maintain relationships with the existing users through multiple channels like mailers and phone calls and sharing knowledge with them on product updates, new listings, etc.
• Understanding Client Needs: Conduct in-depth consultations to understand clients investment goals, risk tolerance, and cryptocurrency preferences to offer tailored solutions.
• Product Penetration : Review product penetration for the assigned users and deepen the existing relationships by cross-selling CoinDCXs other products and services.
• Customer Retention & Revenue : Maintain consistent monitoring of trading volumes within the designated user set, promptly responding to any declines in volume by taking immediate corrective actions.
• Educational Support: Provide clients with comprehensive information and insights on various cryptocurrencies, blockchain technology, market trends, and regulatory updates.
• Customer VoC : Facilitate seamless communication between customers and internal stakeholders to relay valuable feedback, enabling essential product enhancements.
• Collaboration with Internal Teams: Coordinate with internal departments, including compliance, product development, marketing and research, to address client needs and ensure
• compliance with industry standards and regulations.
• Market Insights: Stay updated with the latest developments in the cryptocurrency space, sharing insights and updates with clients.

Are you the one Our missing block

• You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space.
• The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape.
• You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do.
• You embrace a We over Me mindset, growing individually while fostering the growth of those around you.
• Change is your catalyst, igniting your passion to build and innovate.
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of whats possible.

Perks That Empower You

Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you.

• Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether youre eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritise what matters most to you.
• Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow.
• Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected.
• Bi-Weekly Learning Sessions: These sessions are more than just updates—theyre opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.