Customer Support Executive

Company Description

Coitonic is a dynamic e-commerce platform specializing in premium workout attire for gym enthusiasts of all levels. With a focus on functionality, comfort, and style, Coitonics collection includes moisture-wicking tank tops, breathable leggings, supportive sports bras, and durable shorts, all crafted to enhance fitness performance. The platform offers an intuitive shopping experience, featuring easy navigation, customized filters, and secure transactions. Committed to empowering active lifestyles, Coitonic ensures customers can achieve their fitness goals with confidence and style.

Role Description

This is a full-time, on-site position for a Customer Support Executive located at our Jaipur office. The primary responsibilities of this role include assisting customers with inquiries, resolving issues, ensuring high levels of customer satisfaction, and managing online support requests. The Customer Support Executive will also collaborate with cross-functional teams to enhance the overall customer service experience.

Job Location - 3rd floor, D 229, Hanuman Nagar, Amrapali Marg, Vaishali Nagar, Jaipur - 302021

Qualifications

• Customer Support and Customer Service skills to effectively address and resolve customer needs
• Customer Satisfaction and Online Support experience to ensure a seamless and positive experience for all customers
• Technical Support skills for troubleshooting and resolving basic technical issues
• Strong communication and interpersonal skills for working with diverse customers and team members
• Problem-solving skills and the ability to handle customer queries with professionalism
• Proficiency in using customer relationship management (CRM) tools is a plus
• Prior experience in e-commerce or retail environments is an advantage
• Bachelors degree in Business, Customer Service, Communications, or related fields is preferred

Key Responsibilities

• Handle customer queries via calls, emails, chat, or social media in a timely manner
• Provide accurate information about products, services, and policies
• Resolve customer complaints efficiently while maintaining a positive experience
• Maintain records of customer interactions and update databases/CRM systems
• Coordinate with internal teams (sales, logistics, production) to resolve issues
• Process orders, returns, and refunds as per company guidelines
• Follow up with customers to ensure issue resolution and satisfaction
• Identify customer needs and suggest appropriate solutions
• Maintain high standards of customer satisfaction and service quality