Customer Solution Associate - Field

• Customer Solution Associate - Field
• Company: AXN Infotech Private Limited
• Job Location: Coimbatore, Tamil Nadu, India
• Employment Type: Full-time
• Experience Required: 1 - 3 years
• Salary: 15K20K a month

We are looking for a Customer Solutions Associate to handle software implementation, customer support and relationship management at client locations. The role involves product demonstrations, customer training, service visits, payment follow-ups and identifying upselling and cross-selling opportunities.

• Key Responsibilities
• Implement software solutions at customer locations.
• Conduct product demonstrations and provide customer training.
• Handle customer service calls and field visits.
• Understand customer requirements and coordinate with internal teams for resolution.
• Follow up with customers for pending payments and renewals.
• Build strong and long-term customer relationships.
• Identify upselling and cross-selling opportunities.
• Create awareness about AXN products, solutions and services.
• Identify additional business opportunities from existing customers.
• Maintain regular customer follow-ups and update CRM records.
• Travel to customer locations as required.
• Requirements
• Bachelor's degree or equivalent qualification.13 years of experience in software implementation, technical support, customer success, ERP support or a similar customer-facing role.
• Good communication and customer-handling skills.
• Willingness to travel for customer visits.
• Basic understanding of software/business applications.
• Strong problem-solving and follow-up skills.
• Two-wheeler and valid driving licence preferred.
• Candidates with Tally/ERP/software implementation experience will be preferred.

Key Skills: Software Implementation, Customer Support, Customer Relationship Management, Product Demo, Customer Training, Field Service, Upselling, Cross-selling, Follow-up, ERP/Tally.

• Compensation: 15,000.00 - 20,000.00 per month
• Benefits:
• Cell phone reimbursement
• Work Location: On the road .