Business Development Manager - Sales

Business Development Manager (Cold Chain Logistics)

Job Title: Business Development Manager

Department: Sales & Business Development

Reporting To: Head – Business Development / Sales Director

Location: As Assigned

Job Summary

We are seeking an experienced and results-driven Business Development Manager with expertise in Cold Chain Logistics to drive business growth and expand our customer base. The ideal candidate will have strong B2B sales experience, excellent communication and negotiation skills, and a proven track record of acquiring new clients and managing key customer relationships. This role requires a strategic thinker who can identify market opportunities, develop business strategies, and successfully close high-value deals.

Key Responsibilities

• Identify, research, and develop new business opportunities within the cold chain logistics sector.
• Generate leads, pursue prospective clients, and convert opportunities into long-term business relationships.
• Build and maintain strong relationships with key customers, partners, and stakeholders.
• Understand customer requirements and propose customized cold chain logistics solutions.
• Develop and execute strategic sales plans to achieve revenue and profitability targets.
• Conduct market research to identify emerging trends, customer needs, and competitor activities.
• Prepare and deliver compelling sales presentations, proposals, and commercial quotations.
• Lead contract negotiations and successfully close business deals.
• Collaborate with Operations, Solutions Design, Customer Service, and Finance teams to ensure seamless service delivery.
• Manage the complete sales cycle from lead generation to onboarding and account management.
• Retain existing customers while identifying opportunities for cross-selling and upselling.
• Maintain accurate sales forecasts, pipeline reports, and CRM records.
• Participate in industry events, networking forums, and trade exhibitions to enhance business opportunities.
• Stay updated with developments in cold chain logistics, warehousing, transportation, and supply chain solutions.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, Logistics, or a related field (MBA preferred).
• 5–10 years of experience in Business Development/Sales, with mandatory experience in Cold Chain Logistics or Temperature-Controlled Supply Chain.
• Proven experience in B2B sales and key account management.
• Strong understanding of warehousing, transportation, cold storage, and supply chain operations.
• Demonstrated ability to achieve and exceed sales targets.
• Experience handling large enterprise customers across industries such as Food & Beverage, FMCG, Pharma, Retail, Dairy, and Quick Commerce.

Required Skills

• Strong B2B sales and business development expertise.
• Excellent communication, presentation, and interpersonal skills.
• Outstanding negotiation and deal-closing abilities.
• Strategic thinking with strong market research and analytical skills.
• Customer-focused approach with excellent relationship management.
• Ability to multitask and manage multiple sales opportunities simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong planning, organizational, and time management skills.
• Willingness to travel extensively for customer meetings and business development activities.

Key Competencies

• Business Acumen
• Customer Relationship Management
• Strategic Sales Planning
• Negotiation & Influencing Skills
• Market Intelligence
• Problem Solving
• Results Orientation
• Team Collaboration
• Communication & Presentation Skills
• Decision Making

Preferred Industry Experience

• Cold Chain Logistics
• Temperature-Controlled Warehousing
• Refrigerated Transportation
• 3PL/4PL Logistics
• Supply Chain Solutions
• Food & Beverage Logistics
• Pharmaceutical Logistics
• FMCG Distribution

Key Performance Indicators (KPIs)

• New customer acquisition
• Revenue growth
• Sales target achievement
• Gross margin improvement
• Customer retention rate
• Pipeline conversion ratio
• Proposal-to-order conversion
• Key account growth
• Customer satisfaction and retention