Operations Excellence Lead - Process Excellence

Key Responsibilities:

• Lead operational excellence and transformation initiatives across key business functions.
• Design, standardize, and optimize end-to-end operational processes to improve efficiency, quality, and scalability.
• Identify operational bottlenecks through data analysis, process mapping, and stakeholder engagement, and drive sustainable solutions.
• Build governance frameworks, operating rhythms, SOPs, and performance management systems that enable consistent execution.
• Drive process automation and digital transformation initiatives in collaboration with Product, Technology, and Operations teams.
• Establish KPIs, dashboards, and reporting mechanisms to monitor operational performance and identify improvement opportunities.
• Lead cross-functional projects focused on cost optimization, productivity improvement, turnaround time reduction, and customer experience enhancement.
• Embed continuous improvement methodologies and foster a culture of operational excellence across teams.
• Manage change effectively by ensuring stakeholder alignment, communication, and adoption of new processes.
• Mentor and coach teams on process improvement methodologies and best practices.