Recovery Officer

Job description / Role

Job Purpose

You will provide comprehensive administrative and operational support to the Collections department through meticulous management of sensitive documentation, precise monitoring of settlement compliance, professional handling of customer complaints, and strict adherence to regulatory requirements while ensuring the highest standards of accuracy, confidentiality, and customer service.

Key Responsibilities

• Establish contact with 180+ delinquent clients to recover overdue payments.
• Convert "promises to pay" to payments through assertive yet professional communication.
• Follow up with credit card and loan accounts to encourage settlements.
• Negotiate settlements with appropriate haircuts to reduce credit losses.
• Facilitate restructuring by implementing assured repayment methods, such as salary transfer to bank to ensure continued repayment.
• Meet assigned monthly collection targets.
• Resolve customer queries and effectively handle disputes.
• Initiate suitable legal action for high-value uncooperative accounts.
• Monitor and analyze payment patterns.
• Implement targeted settlement strategies.
• Maintain skip tracing for unreachable customers.
• Initiate credit control actions including suspension or cancellation of facilities.
• Identify and report high-risk cases.
• Provide feedback on delinquency trends.
• Monitor portfolio quality indicators.

Compliance and Controls

• Follow prescribed call models and scripts.
• Adhere to procedures and guidelines.
• Maintain detailed documentation.
• Comply with debt management strategy.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.