Senior Relationship Officer

Job description / Role

Operating in the UAE for over 50 years

CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of the World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job purpose:

Closely work with Relationship Managers of Public Sector to develop and expand the Bank’s business from existing Government Entities customers and from new relationships in order to meet Bank’s growth objectives.

Key accountabilities:

• Assist senior team members with development and implementation of new Government Entities products.
• Process new applications, renewals, excess and isolated requests for new and existing customers in coordination with Relationship Managers. Liaise with other departments regarding customer transactions.
• Liaison with Government Entities for their day-to-day banking requirements.
• Maintain good relationships with key potential Government Entities clients. Assist senior team members to develop these into successful, ongoing business relationships to establish a basis for potential business.
• Deal with routine Government Entities’ queries through internal and external communication and provide appropriate answers or support to enhance customer satisfaction.
• Monitor the progress of Public Sector and ensure quick action in case of any adverse development.
• Develop competitor awareness to the extent to which the Bank’s products and services are competitive and to provide suitable feedback to senior team members.
• Take active interest to build skills and develop competencies to hold higher responsibilities.

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.