Human Resources Shared Services Manager

Role Summary

As the Manager HR Shared Services, you will play a key role in driving operational efficiency, ensuring compliance, and delivering a seamless and high-quality employee experience. You will lead a team of HRSS professionals and work closely with cross-functional stakeholders to oversee the end-to-end delivery of HR operations including onboarding, offboarding, employee life cycle management, HRIS/HRMS administration, compliance, data analytics, audits, and HR transformation projects.

Key Responsibilities

1. HR Operations & Service Delivery

• Manage daily HR Shared Services operations such as onboarding, offboarding, employee data management, HR letters, and documentation.
• Ensure accurate and timely processing of HR transactions in line with defined SLAs and compliance standards.
• Serve as the escalation point for service issues, ensuring swift resolution and a positive employee experience.
• Drive process standardization, automation, and continuous improvement initiatives to optimize service delivery.
• Maintain HR systems with a focus on data accuracy, integrity, and operational efficiency.
• Collaborate with HR Business Partners, Centres of Excellence (COEs), Payroll, Legal, Finance, and IT teams for end-to-end HR service integration.

2. HR Systems & Compliance

• Maintain accurate employee records across HRIS/HRMS platforms and ensure system updates align with policy changes.
• Ensure full compliance with statutory regulations and internal controls (PF, ESI, labor laws, etc.).
• Partner with HR Tech and IT teams to implement and enhance digital HR tools and automation solutions.
• Lead and manage HRSS transformation projects including process redesign and technology rollouts.
• Support internal and external HR audits, prepare documentation, and drive timely closure of audit findings.
• Maintain and regularly update SOPs, process documents, and the HRSS service catalogue.

3. Reporting & Analytics

• Ensure confidentiality and accuracy in managing employee data and digital records.
• Generate and analyse key HR metrics, dashboards, and reports to support data-driven decision-making.
• Track and report operational KPIs including headcount, attrition, turnaround times, and compliance metrics.
• Provide insights and recommendations based on data trends to support continuous service enhancements and strategic HR initiatives.

4. Team handling

• Should have team handling experience of 2-5 employees.

Qualifications & Skills

• Education: Graduate/Postgraduate in Human Resources, Business Administration, or a related field.
• Experience: 912 years of relevant experience in HR Operations or Shared Services, with at least 35 years in a people management or leadership role.
• Strong knowledge of Indian labour laws, social security compliance (PF, ESI), and HR audit processes.
• Hands-on experience with HRIS/HRMS platforms.
• Proficient in MS Office Suite, especially Excel and PowerPoint for reporting and analysis.
• Strong communication, problem-solving, and stakeholder management skills.
• Proven ability to lead teams, manage change, and drive process improvements.