Compass Group - Operations Manager

Company Overview:

Compass India Support Services Pvt. Ltd is a leading provider of integrated facilities management and support services, operating as a key subsidiary of the global Compass Group. The company specializes in delivering high-quality food services, cleaning, property management, and support solutions across diverse sectors including corporate offices, healthcare, education, and industrial sites. With a vast operational footprint across India, the organization focuses on operational excellence and service reliability to support the infrastructure needs of large-scale enterprises.

Key Job Responsibilities:

1. Operational Oversight:

• 1. Manage end-to-end food service operations across multiple locations in Hyderabad.
• 2. Ensure alignment with client requirements, internal SOPs, and regulatory compliance.
• 3. Monitor daily service delivery, resolve issues, and ensure timely execution.

2. Team Management:

• 1. Lead, mentor, and manage a team of Unit Managers, Supervisors, and frontline staff.
• 2. Identify training needs and drive employee engagement and productivity.
• 3. Ensure staffing levels are adequate to support operations at all sites.

3. Client Engagement:

• 1. Act as the primary point of contact for clients in the region.
• 2. Build and maintain strong, trust-based relationships with key stakeholders.
• 3. Address concerns proactively and ensure high levels of client satisfaction.

4. Quality & Compliance:

1. Enforce food safety, hygiene, and sanitation standards in line with FSSAI and company policies.

2. Conduct regular audits and inspections to maintain service and quality standards.

5. Financial & Resource Management:

• 1. Monitor budgets, control operational costs, and ensure financial targets are met.
• 2. Optimize use of manpower, materials, and other resources.
• 3. Prepare reports on financial and operational performance.

6. Inventory & Supply Chain:

1. Oversee procurement, inventory levels, and supply chain efficiency.

2. Ensure timely availability of food and non-food items without overstocking.

7. Process Improvement:

1. Identify operational gaps and inefficiencies.

2. Drive continuous improvement through innovation, automation, and process enhancements.

8. Reporting:

1. Provide regular updates and reports to senior management on KPIs, site performance, and client feedback.