Concentric AI - Customer Success Specialist

• Customer Success Specialist (CSS) - IC Role.
• Location: Pune.
• Role Type: Individual Contributor.
• Industry: SaaS | Data Security.
• About Us:.
• Concentric AI is a dynamic and innovative startup dedicated to pushing the boundaries of data security.
• We are passionate about solving complex problems and creating cutting-edge solutions that make a significant impact.
• If you thrive in a fast-paced, collaborative environment and have a passion for software development, we want you on our team.
• Join us on the journey to reinvent data security, where we uphold values of Trust, Humility, and Learning at the core of everything we do.
• Generative AI is rapidly emerging as a critical threat vector and Concentric AI are rising to meet the challenge with two acquisitions", along with the link https://concentric.
• ai/press-release/concentric-ai-acquires-data-security-technologies-swift-security-and-acante/.
• About the Role.
• We are looking for a proactive, analytical, and customer-obsessed Customer Success Specialist to drive product adoption, retention, and customer value for our enterprise clients.
• This is a full-stack CS role spanning onboarding, configuration support, product enablement, and ongoing success management.
• Key Responsibilities.

• Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies.
• Prepare and present data risk reports to customers.
• Handhold them for implementation of the risk remediation strategies.
• Serve as customer's trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives.
• Own end-to-end onboarding for new customers: environment setup, configuration, and feature walkthroughs.
• Build strong relationships with customer teams (IT, Security, Compliance, Engineering).
• Understand customer use-cases deeply and map them to product capabilities.
• Provide hands-on product training and drive adoption across customer stakeholders.
• Monitor customer health, identify risks, and proactively drive retention.
• Partner with Product & Engineering teams on feature requests, escalations, and roadmap inputs.
• Manage account operations: usage reviews, QBRs, renewal prep, and documentation.
• Act as the voice of the customer internally to influence product improvements.

Required Skills & Experience.

• 2-5 years of experience in Customer Success / Technical Account Management in a B2B SaaS environment.
• Strong experience on with data analytics.
• Proven ability to extract relevant insights from big volumes of data to solve specific problems.
• Eye for detecting trends, anomalies in data.
• Experience in handling large North American clients.
• Strong understanding of cybersecurity / data security concepts (preferred).
• Experience working with enterprise customers.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to understand API-based SaaS platforms, integrations, and dashboards.
• Comfortable working closely with technical teams.