Posted: 2 weeks ago
2-7 years
Noida, Gurugram
IT / Software Development & Related
work from office
Full Time
Closes 27 Dec 2026
Posted: 2 weeks ago
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Job Description
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Job Description
- High performance delivery on all quality parameters.
- Audit chats & calls on Product/process, Communication and soft skills parameters.
- Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity & proficiency.
- Data analysis and creation of designated reports/presentations.
- Participate in calibrations to ensure consistent scoring & feedback delivery approach.
- Communicate to heighten awareness and focus on importance of positive customer experience.
- Make recommendations and drive improvement.
- Reduce the learning curve and help enhance the product/process knowledge of new team members.
- Ensure that internal policies, procedures, and compliance regulations are being followed
- Customer/client Interactions.
- Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.
- Prepare TNA , publish and execute for 100% closure.
Skills
Quality AssuranceQualityAssuranceQuality AnalysisAuditingComm SkillsCallingCall AuditIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
A leading global provider of customer experience (CX) solutions and technology.
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