Team Lead

Roles and Responsibilities :

• Lead a team of customer service representatives to achieve daily targets and KPIs.
• Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions.
• Develop and maintain effective communication channels with internal stakeholders, including management and other teams.
• Ensure compliance with international banking regulations and standards.

Job Requirements :

• 4-10 years of experience in an international voice process or similar environment.
• Strong knowledge of banking voice processes and procedures.
• Proven track record as a Team Leader or Supervisor in an international call center setting.