Director, Sales & Account Management

Job Title:

Director, Sales & Account Management

We are hiring for an experienced & skilled leader in Sales / Client Relationship Management domain to drive growth strategy in our client base. The incumbent will be responsible for managing existing strategic clients in south region for India marketplace.
You will be responsible for identifying potential business growth opportunities, design & present Concentrix value proposition, improvise P&L position and execute the market strategy of Concentrix for the clients this position will be responsible for.

Key Responsibilities:

• Growing the base account portfolio by increasing CNX wallet share and selling new gen offerings.
• Partnering with customers to understand their business needs and objectives
• Building and maintaining strong, long-lasting customer relationships
• Developing and executing strategic plans to achieve sales targets
• Building pipeline, collecting client requirements, developing BPO solutions and closing deals
• Defining Concentrix s value proposition, win strategy and competitor differentiators
• Effectively communicating the value proposition through proposals and presentations
• Understanding industry specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.

Qualification, Experience & Attributes:

• Overall 15+ years of experience of which atl east 5 years in contact center / outsourcing space.
• Complete understanding of commercial models & financial statements.
• At least 2 years of experience in the following domains --- Acct. Mgmt / Sales / Pre-Sales / Consulting.
• Good understanding of market landscape & connects with senior client executives of the clients served in the past.
• Reasonable understanding of the up & coming technologies in the BPO space.
• CRM BPO /outsourcing industry experience.
• Proficient in Arabic and English.
• Strong ability to learn fast and operate effectively in a global organization.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Excellent listening, negotiation and presentation skills.