Manager - Manufacturing Vertical - IT & Infrastructure

Manager - IT & Infrastructure

Job Function: IT Infrastructure / IT Operations / Information Security

Experience: 12 - 15 Years

Location: Mumbai

Industry: Jewellery Manufacturing

Department: Information Technology

Reporting To: Senior Management

Employment Type: Full Time

Role Overview:

The Manager - IT & Infrastructure will be responsible for managing the organization's overall IT function, ensuring infrastructure reliability, centralized IT operations, information security, technology governance and cost optimization across multiple manufacturing locations. The role requires a strong combination of technical expertise, strategic IT planning, infrastructure management and team leadership.

Key Responsibilities:

1. IT Infrastructure & Operations:

• Lead end-to-end IT infrastructure, including servers, hardware, networking, cloud systems and backups.
• Manage centralized IT operations across three manufacturing units.
• Ensure minimum 99% uptime of critical business systems.
• Oversee preventive maintenance, infrastructure upgrades and troubleshooting.
• Manage Disaster Recovery (DR), Business Continuity Planning (BCP) and backup systems.

2. Information Security & Risk Management:

• Implement IT security policies, access controls and cybersecurity protocols.
• Ensure protection of confidential business data, customer information and commercial records.
• Monitor firewalls, antivirus, endpoint security and unauthorized device access.
• Conduct periodic IT security audits and manage security incidents.

3. IT Strategy, ERP & Technology Development:

• Develop and implement the annual IT roadmap aligned with business objectives.
• Drive IT automation, digital transformation and process improvements.
• Oversee ERP monitoring, performance, upgrades, revamps and new implementations.
• Manage integration and optimization of business applications.
• Identify technology solutions to improve operational efficiency.

4. IT Budgeting & Vendor Management:

• Manage IT budgets, infrastructure expenditure, hardware procurement and software licensing.
• Handle vendor negotiations, AMC contracts and service-level agreements.
• Drive IT cost optimization and resource utilization.
• Monitor technology expenditure and ensure budget adherence.

5. MIS, Governance & Compliance:

• Establish centralized IT monitoring and reporting systems.
• Prepare monthly MIS covering uptime, downtime, MTBF, MTTR, asset utilization and IT expenditure.
• Maintain IT asset registers, audit trails and security documentation.
• Ensure timely reporting of infrastructure risks and cybersecurity incidents.

6. Team Management & Leadership:

• Lead and manage IT teams across multiple manufacturing units.
• Define roles, responsibilities and performance metrics.
• Develop technical capabilities and cross-functional support within the team.
• Drive accountability, productivity and continuous team development.

Desired Candidate Profile:

• 12 - 15 years of experience in IT Infrastructure, IT Operations, Hardware and Networking.
• Proven experience in heading or independently managing an IT department.
• Experience managing IT infrastructure across multiple manufacturing plants, factories or locations.
• Strong understanding of servers, networking, hardware, cloud infrastructure, cybersecurity and data backup.
• Experience in IT budgeting, cost control, vendor management and infrastructure planning.
• Experience in ERP management, implementation and application integration.
• Strong leadership, decision-making, problem-solving and stakeholder management skills.
• Graduate/Postgraduate in IT, Computer Science or a related discipline.
• Relevant technical certifications will be an added advantage.