IT Support Specialist (Integration Customer Support)

We are looking for a motivated and technically skilled IT Support Specialist to join our team. The role involves supporting customers with system issues, assisting in integration tasks, and delivering excellent technical service both remotely and in person. This is an ideal opportunity for someone with a passion for technology, customer service, and continuous learning.
Key Responsibilities:
Provide first-level IT support to customers via phone, email, or face-to-face
Assist in the integration of systems and software with client environments
Troubleshoot hardware, software, and system-related issues
Support system implementation and ensure smooth onboarding
Collaborate with internal teams to deliver tailored technical solutions
Document support activities and maintain logs for issue resolution
Follow up with customers to ensure satisfaction and resolution
Requirements:
2–3 years of IT support or technical customer service experience
Knowledge of system integrations is required
Knowledge of e-Invoicing solutions is a strong advantage
Strong problem-solving and analytical skills
Good understanding of system solutions and IT infrastructure basics
Excellent English communication skills (written and spoken)
Flexible, eager to learn, and willing to adapt in a dynamic startup environment
Ability to deal with clients professionally both online and in person
What We Offer:
Full training on our in-house systems and solutions
Exposure to modern digital tools and e-Invoicing platforms
A flexible and supportive working environment
Opportunities for growth and development within the company