Sr Facilities Manager

Job Purpose

To lead and manage the Facilities Management operations of an owned property portfolio, ensuring effective property operations, asset preservation, maintenance, regulatory compliance, tenant satisfaction, and financial performance.

The portfolio comprises diverse mixed-use properties, including residential and commercial buildings, offices, retail shops, workshops, warehouses, industrial facilities, and other owned or managed properties.

The position will act as the owner's representative in all facilities management, maintenance, refurbishment, and property improvement activities, ensuring that assets are maintained to the required standards, operational risks are effectively managed, and property value is preserved and enhanced throughout the asset lifecycle.

The role will also provide technical, operational, and strategic Facilities Management support across business units, as required, and drive the implementation of standardized FM policies, procedures, governance, and best practices.

The successful candidate must possess strong engineering and technical knowledge, commercial and financial management capabilities, project management experience, and the ability to independently manage multiple properties, contractors, consultants, tenants, and internal stakeholders.

Key roles and Responsibilities

Property & Facilities Management

• Manage day-to-day FM operations across the property portfolio.
• Ensure safe, efficient, compliant, and tenant-focused property operations.
• Develop maintenance strategies, operational standards, and improvement plans.
• Conduct property inspections and implement corrective and preventive actions.
• Coordinate with internal stakeholders on all property-related matters.

Asset Management & Preservation

• Develop asset management and lifecycle strategies to protect asset value.
• Maintain asset registers, technical documentation, and maintenance records.
• Conduct condition assessments and recommend CAPEX, upgrades, and refurbishments.
• Drive asset performance, reliability, and lifecycle cost optimization.

Facilities Management Support

• Provide FM expertise, technical guidance, and operational support across business units.
• Conduct FM audits and recommend performance improvements.

Planned Preventive & Reactive Maintenance

• Develop and oversee PPM and reactive maintenance programs.
• Monitor service delivery, equipment performance, and complaint resolution.
• Implement root-cause analysis and continuous maintenance improvements.

Tenant Management & Fit-Out Management

• Manage tenant FM requirements, complaints, and service delivery.
• Review and approve tenant fit-outs, ensuring compliance with regulations and standards.
• Coordinate fit-out, refurbishment, and property improvement projects.

Energy, Sustainability & Utility Management

• Develop energy and utility optimization strategies.
• Monitor consumption, costs, and performance across properties.
• Implement sustainability, energy-saving, and environmental initiatives.
• Liaise with utility providers and relevant authorities.

Space Management & Property Utilization

• Optimize space allocation, occupancy, and utilization.
• Maintain property utilization records and recommend efficiency improvements.
• Identify opportunities for leasing or repurposing underutilized spaces.

Budgeting, Financial & Commercial Management

• Prepare and manage OPEX and CAPEX budgets.
• Monitor costs, expenditure, and financial performance.
• Manage contracts, tenders, vendor evaluations, and contractor performance.
• Drive cost optimization while maintaining service quality and compliance.

Building Handover & Takeover

• Manage building handovers from project teams and contractors.
• Review technical documentation, commissioning records, and warranties.
• Ensure smooth transition into operational maintenance and asset management.

Health, Safety, Environment & Compliance

• Ensure compliance with all applicable regulations and HSE requirements.
• Lead safety audits, risk assessments, and incident investigations.
• Promote a strong safety culture across properties and service providers.

Emergency Preparedness & Business Continuity

• Develop and maintain emergency response and business continuity plans.
• Coordinate emergency drills, training, and incident response activities.
• Implement lessons learned and corrective actions following incidents.

FM Governance & Quality Management

• Develop SOPs, KPIs, SLAs, and governance frameworks.
• Conduct audits and performance reviews to ensure service excellence.
• Drive continuous improvement, standardization, and operational efficiency.

Reporting & Performance Monitoring

• Provide regular operational, technical, and financial reports.
• Monitor risks, budgets, maintenance performance, and improvement initiatives.
• Support management decision-making through data-driven insights.

Vendor & Contract Management

• Manage vendor selection, contract administration, and performance reviews.
• Monitor service quality, compliance, and commercial performance.
• Maintain approved vendor databases and contractor records.

Team Leadership & Stakeholder Management

• Lead and develop FM teams and technical personnel.
• Set performance objectives and build team capability.
• Manage relationships with tenants, contractors, consultants, and stakeholders.

Digitalization & Technology

• Drive adoption of CAFM/CMMS and digital FM solutions.
• Maintain accurate asset, maintenance, and property data.
• Utilize technology to improve efficiency, reporting, and cost control.

Qualifications

• Bachelor's Degree in Mechanical, Electrical, or Civil Engineering.
• 12-15 years of Facilities Management, Property Operations, or Asset Management experience.
• Minimum 5 years in a senior FM leadership role.
• Proven experience managing large, mixed-use property portfolios.

Preferred Certifications

• CFM (IFMA) or equivalent FM certification.
• NEBOSH IGC or equivalent HSE qualification.
• Certified Energy Manager (CEM) or equivalent.
• Membership of IFMA, IWFM, CIBSE, or similar professional bodies.

Experience & Technical Competencies

• Strong experience managing properties from an owner or property management perspective.
• Sound technical knowledge of MEP, HVAC, electrical, plumbing, fire & life safety systems, BMS, generators, and building infrastructure.
• Experience in tenant fit-outs, refurbishments, and authority approvals.
• Knowledge of energy management, sustainability, and utility optimization.
• Strong budgeting, cost control, forecasting, and financial reporting skills.
• Knowledge of UAE regulations, statutory compliance, and authority requirements.
• Experience in procurement, contract administration, tendering, and vendor management.
• Proficiency in CAFM/CMMS, MS Office, and reporting tools.
• Strong analytical and problem-solving capabilities.

Leadership & Behavioural Competencies

• Strategic leadership and commercial acumen.
• Strong stakeholder management, communication, and negotiation skills.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent analytical, decision-making, and problem-solving abilities.
• Strong planning, organizational, and risk management skills.
• High levels of accountability, integrity, and ownership.
• Proven ability to lead, develop, and motivate teams.
• Customer and tenant-focused mindset while safeguarding owner interests.