Senior Manager - HR Operations

Key Responsibilities:

• Manage the end-to-end employee lifecycle, including onboarding, documentation, employee support, performance management and offboarding.
• Own day-to-day HR Operations and ensure smooth execution of employee-related processes.
• Serve as a key point of contact for employees, addressing HR queries and employee relations matters.
• Manage employee documentation, personnel records, letters and other HR-related documentation.
• Maintain accurate employee information and manage HRIS data and records.
• Support onboarding and ensure a smooth new joiner experience.
• Coordinate employee exits, including exit documentation and related processes.
• Support performance management cycles and assist managers with documentation, PIPs and employee-related processes.
• Coordinate payroll inputs and support employee benefits administration.
• Manage leave records and support employee-related policy administration.
• Handle employee grievances and support resolution of workplace and people-related concerns.
• Drive employee engagement, culture-building initiatives, team events and employee experience programs.
• Manage internal HR communication and support the implementation of HR policies and processes.
• Support recruitment coordination, including interview scheduling, candidate communication, offer documentation and onboarding.
• Partner with managers and leadership on day-to-day people matters.
• Work closely with global stakeholders to ensure effective coordination and a consistent employee experience.

Required Experience:

• 7+ years of experience in HR Generalist, HR Operations or People Operations roles.
• Strong hands-on experience in HR Operations and end-to-end employee lifecycle management.
• Experience in employee onboarding, documentation, HRIS, employee records and offboarding.
• Good exposure to employee relations and grievance handling.
• Experience supporting performance management, payroll coordination and benefits administration.
• Ability to independently manage day-to-day HR activities and employee queries.
• Strong written and verbal communication skills.
• Good stakeholder-management and interpersonal skills.
• Ability to handle sensitive employee matters with discretion and professionalism.
• Comfortable working in a fast-paced and evolving environment.
• Experience working with global stakeholders or teams would be an advantage.
• Comfortable working in an onsite environment.

Qualifications:

• Bachelor's degree required - MBA or postgraduate qualification in HR preferred.