Cozentus - Delivery Manager

Description : Oversee delivery of all client engagements ensuring adherence to timelines, quality standards, and contractual SLAs.

Account Growth :

• Manage a multi-geography delivery organization (~400 employees) with distributed teams across India and onshore locations.
• Partner with Account Management and Sales teams to support pre-sales, solutioning, and client relationship expansion.
• Drive continuous improvement through delivery frameworks, agile practices, and process automation.
• Monitor project financials Revenue growth, utilization, margins, forecasting, and delivery budgets.
• Ensure compliance with data security, IP protection, and client audit requirements.
• Mentor and develop Delivery Managers, Project Managers, and Technical Leads.
• Implement scalable delivery models to support future growth.
• Work closely with HR and Leadership on talent planning, retention, and skill upgradation initiatives.
• Report monthly delivery performance metrics and improvement plans to the CEO amnd others.

Process compliance in delivery organization :

Job Requirements :

Experience : 15-20 years in IT services with at least 5 years in a senior delivery leadership role.

Domain Expertise : Preferably understanding of Logistics domain.

Clients :

• Proven track record of managing delivery for US and European enterprise clients.

Technical Exposure :

• Cloud (AWS/Azure), APIs, Integration Platforms, Data Analytics, and emerging Logistics Tech.

Methodologies :

• Agile / DevOps / ITIL-based delivery governance.

Leadership :

• Excellent people management, stakeholder engagement, and cross-cultural communication skills.

Educational Qualification :

• B.E / B.Tech / MCA or equivalent technical degree.
• MBA preferred (Operations / IT Management specialization desirable).