Operations Manager - BPO Voice

We are seeking an experienced Operations Manager for our BPO Voice division in the Mumbai region. The ideal candidate will have a strong background in managing chat processes and leading teams to achieve operational excellence. As an Operations Manager, you will be responsible for overseeing daily operations, ensuring high-quality service delivery, and driving performance improvements across the team.

Key Responsibilities:

• Lead and manage the BPO voice operations team, ensuring adherence to company policies and procedures.
• Monitor and analyze performance metrics to identify areas for improvement and implement effective strategies.
• Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
• Develop and maintain operational reports to track progress and performance against targets.
• Provide coaching and mentorship to team members to foster professional growth and development.
• Ensure compliance with industry regulations and standards.

Required Skills:

• Proven experience in operations management within a BPO environment, specifically in voice processes.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

If you are a results-driven professional with a passion for operational excellence and team leadership, we encourage you to apply for this exciting opportunity.