Assistant Vice President - Disputes & Cards - BFSI

AVP - Disputes and Cards (Hiring for one of the Big Tech Giants) (15-26 yrs)

Role - Cards Dispute Management

Location - Chennai & Indore
Notice Period - Open till 90 days
Shifts - Rotational Shifts and Rotational offs including night shifts
Yearsof Experience - 15+ years of experience
To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.
Typical Job Duties:
1. Senior Leadership Role with 15 - 25 years of Exp in BFSI Industry with relevant experience in Operations/Delivery/Consulting
2.Should be having the TL Exp, should be management 100 + team members.
3.Subject Matter Expert with extensive industry knowledge on Cards Domain
4.Ideally should have managed cards Disputes operations in a bank or BPO for 15 -25 years thus have a solid understanding of Disputes rules of schemes ( e.g. MasterCard , VISA etc.) along with experience in Acquirer (Merchant) On-boarding and Servicing activities
5.Delivers Thought Leadership
6.Strong people, Process, Client & Stakeholders management skills
7.Should be able to work independently and drive the team to achieve desired result.
8.Excellent Communication and Presentation skills
9.Ability to Re-define processes and proactively know / understand & manage stakeholders' expectation
10.Leads / Manages work streams / sub-areas of engagement Leads
11.Responsible for stakeholder management within work streams / sub-areas of engagement
12.Responsible for overall engagement and management of the projects