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Job Description
Job Title: Information Technology Executive
Experience: 1 to 3 Years
Location: Bengaluru
Role Type: Full-time | Individual Contributor
About Convin:
- Convin is building AI that turns customer conversations into measurable business outcomes. Founded by IIT Delhi alumni, Convin develops proprietary AI products that help B2C businesses engage customers across phone calls, WhatsApp, SMS, and website voice widgets. Convin’s AI products understand customer intent and determine the right channel, timing, message, and next action for every interaction.
- Convin helps businesses turn customer interest into qualified leads, booked appointments, renewals, and completed payments. Convin is building for two demanding B2C markets, India and the United States. In India, we serve leading EdTech, retail, and BFSI businesses. In the United States, we help home service businesses turn more inquiries into booked jobs.
- At Convin, every team contributes to solving real business problems. Whether you are building our products, taking them to market, growing customer relationships, or strengthening the organization behind them, your work will directly influence Convin’s growth and customer outcomes.
- As Convin scales, you will have the opportunity to take ownership, work across India and US markets, and help shape the products, teams, and systems behind our growth. Convin is trusted by leading brands including Physics Wallah, SBI Life, Shaadi.com, Bajaj, Niva Bupa, Aditya Birla & RBL.
Highlights:
- Raised $6.5 million in Series A funding in 2024
- Ranked No. 6 on LinkedIn’s Top Startups 2025 list in India
- Ranked the 19th Best Software Company in India by G2
Role Overview: We are looking for an Information Technology Executive to manage day-to-day IT operations, provide technical support to employees, maintain IT infrastructure, and ensure the security and smooth functioning of company systems.
Key Responsibilities:
- Provide technical support for laptops, software, applications, login issues, and network connectivity.
- Manage laptop provisioning, configuration, allocation, and asset tracking.
- Handle employee onboarding and offboarding, including account creation, access management, and access revocation.
- Monitor and maintain endpoint security tools such as Endpoint Central and SentinelOne.
- Troubleshoot office networks, Wi-Fi, VPN, and Zscaler-related issues.
- Manage software installations, system updates, security patches, and license renewals.
- Provide basic Linux server support, including user management, disk space monitoring, and troubleshooting.
- Maintain IT documentation, asset records, and software subscription trackers.
- Support IT security and compliance requirements, including SOC 2, ISO 27001, and DPDP audits.
Required Skills & Qualifications:
- 1–3 years of experience in IT Support, IT Operations, or System Administration.
- Good understanding of Windows, macOS, and Linux operating systems.
- Knowledge of laptop configuration, hardware and software troubleshooting.
- Familiarity with networking concepts such as LAN, Wi-Fi, VPN, and DNS.
- Basic understanding of user access management, endpoint security, and IT asset management.
- Good troubleshooting, communication, and problem-solving skills.
- Ability to manage IT requests independently and coordinate with internal teams.
Preferred Skills: Exposure to Microsoft Entra ID/Google Workspace, Endpoint Central, SentinelOne, Zscaler, Linux servers, and IT audit/compliance processes.
Skills
LinuxNetworkingDNSVPNSOCISO 27001ComplianceOnboardingCommunicationTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Convin is an AI-powered conversation intelligence platform that helps contact centers and sales teams analyze customer interactions, automate quality assurance, and improve agent performance.
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