Manager - Waste Management Sector

Job Responsibilities:

• Operational Execution & Process Management
• Enable the operations team to execute client requirements efficiently.
• Develop project-specific Standard Operating Procedures (SOPs) and train the project team on their implementation.
• Ensure extreme attention to detail in following operational processes.
• Monitor standard operations and resolve any deviations to maintain service quality.
• Maintain in-depth knowledge of waste processing equipment and its operation.
• Coordinate and communicate regularly with the team through messages, calls, and meetings.
• Work towards the development of an effective waste management ecosystem.
• Client Engagement & Experience
• Serve as the primary point of contact for clients, ensuring high client satisfaction.
• Understand contract requirements and handle all client-related issue calls in coordination with the client team.
• Conduct regular meetings with clients to gather feedback and adjust processes accordingly.
• Organize training sessions, awareness programs, and collection drives to deepen client engagement.
• Ensure client-side training completion and schedule sensitization sessions on responsible waste management.
• Provide monthly qualitative and quantitative reports to clients on their waste management activities.
• Schedule and conduct weekly, monthly, and quarterly review meetings with the client team as per a fixed calendar.
• Raise invoices for services provided by the 10th of every month.
• Monitor and ensure timely renewal of MoUs/agreements upon expiry.
• Business Development & Market Strategy
• Identify potential business expansion opportunities within the waste management sector.
• Track contract statuses, negotiate renewals, and analyze Profit & Loss (P&L) statements, scrap revenue, infrastructure, and scope of work.
• Collaborate with Operations, Business Development, and Accounts teams to maintain customer satisfaction.
• Maintain and manage client-related activity data through the Management Information System (MIS) platform.
• Develop customized proposals based on client needs and align them with market trends.
• Conduct competitor analysis and leverage market intelligence to enhance business strategies.
• Maintain a marketing strategy and assess customer feedback for continuous improvement.
• Generate reports and presentations detailing business development activities and progress.
• Key Performance Indicators (KPIs)
• Efficiency in operational execution and adherence to SOPs.
• Client satisfaction levels and retention rates.
• Timely resolution of operational deviations and client issues.
• Accuracy and timeliness of monthly reports and invoices.
• Growth in business expansion and successful contract renewals.
• Effectiveness of training and awareness programs conducted.