Mahindra Comviva - Lead - Strategic Projects/Organisation Development & Culture

Lead - Strategic Projects/Organisation Development & Culture

The Company:

Comviva is an industry leader for providing digital platforms crafted for telecom operators, banks, financial services organizations, and other enterprises. We provide solutions for BSS, banking and fintech, AI-led marketing automation and messaging platforms, which have been recognized by leading research firms, including Gartner, Forrester, IDC, Frost & Sullivan, ISG, Juniper Research, Rocco Research, amongst others.
Noteworthy among our accolades is the second position in Digital Wallet platforms by Juniper Research and a consistent placement in Gartner's Magic Quadrant for IRCM for three consecutive years. Recognition extends across multiple Gartner reports covering Partner Relationship Management, CSP Customer Management, Revenue Monetization, Artificial Intelligence for CSPs, CPaaS, and Digital Commerce.
Comviva has been named a Visionary in the 2024 Gartner Magic Quadrant for AI in CSPs Customer and Business Operations report. Forrester has acknowledged Comviva's expertise in Real Time Interaction Management, Cross-Channel Marketing, Loyalty and Rewards, Enterprise Marketing, Customer Analytics, Journey Orchestration, Digital Banking, and Marketplace Development.
Our commitment to excellence is reflected in numerous awards including Great Place to Work For (2024), Top 25 Best Workplaces for Women (2019), Golden Peacock Awards (2023), Times Ascent Dream Companies to work for 2023, Brandon Hall HCM Excellence Gold Award (2022), and ASSOCHAM Diversity & Inclusion Excellence Award (2021).
Comvivas innovations have earned global acclaim through prestigious recognitions like GSMA GLOMO, Global Telecoms (GLOTEL) Awards, AITE Group Digital Wallet Innovation Awards, AfricaCom Awards, World Communication Awards, Asia Communication Awards, and many more.
Role Summary:
We are seeking an experienced and agile leader to head the integrated domains of Organizational Development (OD), Culture and Recognition at Comviva. In this role, you will drive the organizations efforts to build a culture of ownership, performance excellence, and alignment with business goals.
Organizational Development (OD) & Culture:
- Identify organizational challenges impacting key business and people metrics, diagnose issues, and implement actionable, cost-effective solutions in collaboration with leaders and HR business partners.
- Strengthen a culture of ownership, accountability, and high performance, with specific focus on employee engagement and development.
- Champion the organizations culture-building journey, embedding values, behaviors, and cultural practices into all people processes.
- Build and sustain an appreciation culture through Rewards & Recognition, driving improvements in recognition programs, Employee Satisfaction (ESAT), and well-being.
- Partner with internal communications to deliver impactful messaging and initiatives that promote the company's culture and values.