Senior Sales Manager

About Crafting Memories

Crafting Memories Pvt. Ltd. is a Startup India–recognised company, founded in 2022 and headquartered in Dehradun, building Indias Memory Preservation & Legacy Creation brand. We create premium 3D hand and foot castings for babies, couples, families and pets, framed keepsakes and custom commissions, and we train and certify aspiring entrepreneurs through our professional casting programme.

We have cast 1,000+ hands and feet, shipped to 50+ cities across India, and work with a growing network of trained associates and franchise partners. What we sell is emotional, personal and premium, and we need people who can sell it with the same care.

About the role

We are looking for a polished, high-performing Senior Sales Manager who can turn warm, high-intent enquiries into confirmed premium orders and programme enrolments, primarily over video calls or voice calls .

This is not a cold-calling or volume-dialling role. You will run structured consultations with parents, families, gift-buyers and aspiring entrepreneurs, understand what they want to preserve or build, present the right solution, handle objections confidently and close high-value sales.

Position

Senior Sales Manager – High-Ticket Consultative Sales

Employment

Full-time ( Work from office )

Salary

30,000 – 40,000 per month (fixed) + performance incentives

Key responsibilities

• Conduct scheduled video-call consultations with qualified leads and close sales of premium castings, luxury frames, custom commissions, training programmes and franchise opportunities.
• Follow a structured consultative process: discovery, needs analysis, solution presentation, objection handling and closing.
• Present products visually on calls using samples, catalogues and screen-shared portfolios.
• Respond to inbound enquiries from Instagram, WhatsApp, the website and referrals within agreed timelines, and book qualified leads into consultations.
• Upsell and cross-sell premium frames, add-ons and family packages to maximise order value.
• Follow up persistently and professionally with pending leads until a clear decision is reached.
• Record every interaction, stage and outcome accurately in our in-house CRM.
• Achieve monthly targets for revenue, conversions and average order value.
• Coordinate with the operations and associate team so that every closed order is handed over smoothly.
• Share customer feedback and recurring objections with management to improve offers, scripts and marketing.

Required qualifications

Education

• Bachelors degree in any discipline (mandatory).
• MBA / PGDM in Sales or Marketing is preferred.

Experience

• 2–5 years of experience in direct, target-based sales with personal closing responsibility.
• At least 1 year of experience selling high-ticket products or services, for example EdTech programmes, premium courses, real estate, luxury or lifestyle products, wedding or event services, insurance or financial products, or premium B2C services.
• Demonstrated experience closing sales on video calls or online consultations.
• A verifiable track record of meeting or exceeding sales targets.

Skills

• Excellent spoken and written English and Hindi.
• Strong consultative selling, active listening and objection-handling skills.
• Confident, well-groomed and professional on camera.
• Comfortable with Google Meet / Zoom, WhatsApp Business, CRM tools and basic Google Sheets or Excel.
• Organised, disciplined with follow-ups, and accountable for numbers.
• Experience selling emotional or experience-led purchases such as photography, gifting, baby and maternity products, weddings or luxury services.
• Experience selling courses, certifications or business opportunities to aspiring entrepreneurs.
• Familiarity with Instagram and WhatsApp-led sales funnels.