Technical Support Executive
Operations Maintenance & Support
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Job Description
The ideal candidate must be able to understand basic troubleshooting methodologies .They must have the ability to monitor, follow up and take complete ownership of customer issues.
Mandatory Skills: Excellent problem-solving and troubleshooting skills, good knowledge in Excel
Post : Technical Support Executive (50%Voice Process)
Basic Qualification B Tech (Electronics / Computer Science), B Sc (Electronics)
Location Kochi
Salary 10k to 13k
Increment - Confirmed on Completion of 6 Months
Nature of Job : Resolving the queries of the customers via calls
Duties & Responsibilities
- Troubleshooting technical issues of customers over calls or through Software.
- Resolving network issues.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Job Type: Full-time
- Pay: ?10,000.00 - ?13,000.00 per month
- Benefits:
- Provident Fund
Shift:
- Day shift
Education:
- Bachelors (Preferred)
Experience:
- Technical support: 1 year (Preferred)
Language:
- Malayalam (Preferred)
Work Location: In person
Skills
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