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Job Description
- The ideal candidate for the position of Technical Support Executive (50% Voice Process) must have the ability to understand basic troubleshooting methodologies and possess excellent problem-solving and troubleshooting skills. They should also have a good knowledge of Excel. As a Technical Support Executive, you will be responsible for resolving customer queries via calls, monitoring issues, and taking complete ownership of customer problems.
Basic Qualifications for this role include a Diploma, Bsc CS, BCA, or B Tech (EC/ CS/ IT) degree. The job is located in Kochi, and the salary ranges from 10k to 13k. The duties and responsibilities of the Technical Support Executive include troubleshooting technical issues over calls or through software, resolving network problems, communicating with customers to identify the root cause of their issues, and providing timely and accurate feedback.
This is a full-time position with a fixed day shift. The candidate should be an immediate joiner and possess at least 1 year of experience in technical support. Proficiency in Malayalam is preferred for this role, and the work location is in person.
If you meet the qualifications and are looking to utilize your technical skills in a customer-centric role, then this Technical Support Executive position may be the right fit for you.,
Skills
Technical SupportTroubleshooting SkillsExcellent ProblemsolvingGood Knowledge In ExcelIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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