Customer

Job Summary

We are looking for a customer-oriented and proactive Customer Support Executive to handle customer queries, order coordination, complaints, and after-sales support while ensuring customer satisfaction.

Key Responsibilities

- Handle customer queries and complaints through calls, emails, and other communication channels.

- Coordinate with sales, dispatch, logistics, and distribution teams to ensure timely order processing and delivery.

- Maintain customer records, order details, and complaint reports.

- Follow up on pending orders, deliveries, returns, and product-related issues.

- Coordinate with internal departments to resolve customer concerns promptly.

- Maintain regular communication with distributors, dealers, and customers.

- Prepare daily reports on customer complaints, order status, and resolution timelines.

- Ensure professional communication and maintain strong customer relationships.

- Escalate critical issues to the concerned department for timely resolution.

Required Skills

- Excellent communication and interpersonal skills.

- Good knowledge of MS Excel and MS Office.

- Strong coordination, problem-solving, and follow-up skills.

- Ability to handle customer complaints professionally.

- Experience in Dairy/FMCG customer support will be preferred.

Preferred Candidate:(Immediadate Joiner) Candidates with experience in customer support, order management, or sales coordination in the Dairy/FMCG industry.