Director - Insurance Operations (P&C/ L&A)

Hiring for a leading BPO client for the following roles

Director - P&C Insurance Operations (Noida)

Director - L&A Insurance Operations (Hyderabad)

Mandatory Capabilities/Skills /Years of Experience

• Minimum of 18 years of experience, with expertise in L&A/ P&C Insurance Domain for global accounts.
• Experience managing complex service delivery, multi-group, multi-disciplinary projects, with extensive exposure to managing large teams.
• Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget.

Role Summary:

• Overall accountable to all internal and external stakeholders for specific engagement under him/her
• Managing claim personnel to include hiring, training, performance assessment, planning, and delegation of workload, coaching, and motivating to improve the quality and quantity of work performed.
• Ensure a deep understanding of the practice and portfolio objectives and drive the strategy for the portfolio assigned. Provide regular portfolio status updates and track KPIs/ Metrics related to all project tasks assigned.
• Drive transformation projects from operations, digital asset implementation, standard methodologies framework, case studies, and benchmarking for making processes more efficient and effective
• Effectively engage with customers to understand and address customer pain points
• Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture, and build a solid team
• Align to customer goals and deliver on commitments consistently
• Foresee risks, be proactive, and predictive while developing mitigation plans
• Build impactful customer relationships; improve Net Promoter Score, maintain existing book of business, and drive revenue growth.