Customer Care Executive

Job description

Role & responsibilities

• As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
• Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast-paced environment

• Determine the reason for delinquency and best course of action to assist consumers.

Engage our consumers with the highest level of respect and dignity.

Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

Ensure all accounts in assigned lists are managed accurately and in a timely manner.

• Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

Preferred candidate profile

• Good communication skills

This job requires you to work in US shifts between 5:30 pm & 10:30 am

Perks and benefits

• Best in Market Salaries from 3 lakhs plus
• 7 week new hire training program
• Unlimited Incentive Plan with transparent KRA's • Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional growth opportunities within 6 months, for experienced candidates
• Free Medical/Life insurance • Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation
• Fixed shifts post the training period [Rare changes in case of business requirements]
• 7:15 min login plus 45 minute break = 8 hour shifts
• Sunday fixed Off & Alternate Saturday Working