Customer Care Executive

• Job Title Executive - Customer Service
• Department Operations
• Company Profile
• Credence Global Solutions is a diversified technology-driven financial transformation company with deep
• expertise and a focus on Receivables Management, Health care RCM, Technology Platforms and Contact
• Center verticals. Credence services leading telecommunication, health care and media companies in the
• United States.
• We are 4600+ employees strong who provide exceptional performance that is customer friendly &
• compliant; and deliver world-class results to ensure brand integrity.
• Health care providers serviced by Credence include medical transport providers, emergency physicians,
• health infusion service providers, and diagnostic laboratories.
• In the telecommunication vertical, Credence serves four of the top five providers in the United States.
• Position Overview
• We are seeking a motivated and customer-focused individual to join our team in a collections role. As
• part of our dynamic collections team, you will be responsible for managing customer accounts with
• professionalism, ensuring timely resolution of delinquencies while maintaining strong customer
• relationships. The ideal candidate will have a strong ability to handle difficult situations, demonstrate
• problem-solving skills, and adhere to company policies and compliance regulations.
• Job Roles & Responsibilities
• As an Executive - Customer Service, you will be responsible to communicate with consumers of
• healthcare and telecommunication providers in the United States to collect on overdue and unpaid
• bills. As a collection specialist, you will be responsible for calling consumers on phone and
• negotiating for the overdue payment, on behalf of the client.
• Utilize effective verbal communication and customer service skills while communicating with
• customers to resolve the account delinquency.
• Able to manage difficult customer issues while working in a fast-paced environment
• Determine the reason for delinquency and best course of action to assist consumers.
• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures
• and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts,
• escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and in a timely manner.
• Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date
• follow up assignments.
• Profile Requirements
• Good communication skills
• This job requires you to work in US shifts between 5:30 pm & 10:30 am
• Highlights
• Best in Market Salaries from 3 lakhs plus
• 7 week new hire training program
• Unlimited Incentive Plan with transparent KRA's
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional growth opportunities within 6 months, for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation
• Fixed shifts post the training period [Rare changes in case of business requirements]
• 7:15 min login plus 45 minute break = 8 hour shifts
• Sunday fixed Off & Alternate Saturday Working

Contact- Urvashi 7498462114

Email id- Urvashi.ranka@in.credencerm.com