Customer Support Executive

Role & responsibilities

• As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

• Able to man

age difficult customer issues while working in a fast paced environment • Determine the reason for delinquency and best course of action to assist our Borrowers.

• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and timely.
• Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments
• HR Yashraj
• 8623828268

Preferred candidate profile

• Good written and oral communication skills

• Third-party collections experience preferred (Medical or Telecom)
• HSC passed [10+2]
• This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am
• Sunday fixed Off & Alternate Saturday Working

• Best in Market Salaries from 2.52 lakhs plus
• 7 week new hire training program
• Unlimited Incentive Plan with transparent KRA's
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional Growth opportunities within 6 months for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation
• Fixed shifts post the training period [Rare changes in case of business requirements]
• 7:15 min login plus 45 minute break = 8 hour shifts
• Free transport [Home pick-up & drop]