Pega LSA - Constellation & Customer Service Framework

Job Title/Designation: Architect / Senior Architect

Job Role: Pega Architect

Job Type: Full Time

Job Location: Bangalore only

Joining Availability: Immediate to 45 days max

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We are looking for an accomplished Pega Architect (LSA Certified) with proven expertise in architecting and developing enterprise-scale Pega applications. The role involves leading solution design, mentoring development teams, enforcing Pega best practices, and ensuring successful delivery of high-quality, scalable solutions.

Essential Technical Qualification:

• Mandatory - Certified Lead System Architect (LSA) (both Part 1 & 2)
• Overall 10+ years relevant Pega experience and at least 3-5 Pega projects implementation.
• Pega experience across versions 8.6.6 to Pega Infinity 25.1 and above.
• Proven experience in architecting and implementing end-to-end Pega solutions in large-scale enterprise environments. Strong understanding of Design concepts like Situational Layer Cake, Data Modelling and Case type modelling.
• Hands-on experience in setting up Authentications using SAML/OAUTH protocols. Understanding of ABAC/ RBAC concepts.
• Experience in solutions development on Pega using Case type rules, flows, data models, Activities, integrations and Pega mobility.
• Hands-on experience across the full software development lifecycle, including design, development, integration design and implementation and deployment within Pega environments, both using manual approach and using Pega Deployment Manager.
• Strong understanding of Case management concepts, Flows, Data pages, Connectors & Services and their Synchronous and Asynchronous execution concepts.
• Debugging Skills and experience using Tracer, Clipboard, PAL, Profiler, DB Trace. Special expertise required in debugging Constellation applications using developer tools.
• Experience in handling bulk data processing using Data Flows. Excellent understanding of Data flows, data sets, their types and usage including Kafka queues.
• Implementation experience / working knowledge on Customer Service (Constellation) framework. Setting up interactions, service cases, dialogs, channels, Knowledge articles and suggested cases and intents and next best offers.
• Knowledge on Pegas Gen AI offerings like BluePrint, Agents, Gen AI Connect, Coach and Knowledge Buddy.
• Experience working in a Constellation application. Understanding of Constellation architecture, differences with cosmos, prescribed UX advantages/disadvantages.
• Experience in Data migration. Ability to setup design and implementation strategies for migrating data from legacy systems to Pega applications.
• Demonstrates excellent customer interaction abilities and strong verbal and written communication skills.
• Experience in working on Agile/Scrum methodologies.
• Capable of applying customer standards by reusing existing frameworks or establishing and enforcing appropriate standards in solution development. Proficient in designing and promoting reusable components as enterprise assets.

• Lead and mentor the development team, providing technical guidance and support as required.
• Responsible for architecting and designing business applications using Pega PRPC and related Pega frameworks.
• Drive the design, development, testing, and deployment of scalable and maintainable solutions within the PRPC Rules environment.
• Create technical designs, estimations, define enterprise class structures, integration standards and design and review infrastructure requirements such as data architecture definitions and data management plans.
• Collaborate with the Enterprise Solution Architect to deliver end-to-end Pega applications and projects.
• Understand the customers enterprise technology landscape and position Pega effectively within the overall architecture.
• Demonstrated expertise in code review, optimization, and Pega application performance analysis, including performance tuning. Responsible for analysing, identifying, and logging application enhancements and defects.
• Ensure the application not only meets current business needs but is also designed to accommodate future scalability and feature enhancements.
• Analyze and resolve complex design and configuration challenges to meet defined objectives.
• Prepare High-Level Designs (HLDs), low-code platform solutions, and gather non-functional requirements (NFRs).
• Review and approve solution designs, logic configurations, and technical artifacts to ensure alignment with Pega best practices.
• Oversee and execute deployment activities across all environments, including Production.
• Provide accurate time and resource estimates for project deliverables in line with established processes.
• Offer thought leadership, technical inputs on dependencies, sequencing, and risks to assist the Project Manager in project planning and execution.
• Support decisions with evidence-based research and influence stakeholders accordingly.

• Experience in any of the Pega frameworks: Underwriting, CS, Smart Dispute, Smart Investigate, CLM/KYC etc.
• Exposure to Pega Decisioning or Pega Marketing modules, with a solid grasp of their application within customer engagement and business process workflows.