Senior Sales Trainer

Responsibilities:

• Design & Deliver Training:
• Structure and conduct interactive training modules covering sales soft skills (communication, negotiation, objection handling, sales pitch) and provide comprehensive product and process training for Sales Executives and Call Center employees.
• Coaching & Evaluation:
• Offer personalized coaching to sales executives by analyzing client interactions, identifying performance gaps, and providing actionable feedback to enhance sales effectiveness.
• Product & Process Mastery:
• Collaborate with subject-matter experts to understand and document Credila's products and internal sales processes. Update training materials as needed.
• Customization & Evaluation:
• Adapt training methods and content for diverse sales teams. Regularly assess training outcomes and participant progress.
• Onboarding & Ongoing Development:
• Lead onboarding programs for new hires and provide continuous learning sessions for current staff to improve sales performance.
• Training Infrastructure Support:
• Help in building a scalable training infrastructure to support continuous hiring and development.

Skills and Behavioral Competencies:

• Training Facilitation
• Sales & Negotiation Expertise
• Communication Skills
• Product Learning Agility
• Content Development
• Collaboration
• Analytical Thinking
• Networking, Influencing Others, and Negotiating Prowess
• Self Confidence, Resilience, Ownership

• Good to have skills:
• - Voice & Accent Coaching
• Qualifications and Experience:

• Graduate in any stream, MBA from a premier institute
• 4-7 years of sales or sales training experience (preferably in BFSI/loan sales/call centers)
• Hands-on experience in conducting both classroom and virtual training
• Bachelor's degree; training certifications preferred

Please note that the job location for this position is Mumbai (Kalina).,